We're here to help you get the best scans possible. If you can't find the answer to your question in our FAQ below or on the main page, please reach out to us.
Make sure you're using the right film profile for your negatives. For color film (C-41), try Portra 400 or another color profile. If you're scanning black & white, switch to a B&W profile. Also, don't lock your white balance while the orange mask is in view—let the app detect it automatically.
First, check if you're on the latest version of the app (update it through the App Store or Play Store). If that doesn't help, try restarting your phone, then reinstalling the app. Still having issues? Email us—we'll get it sorted.
Open the app, go to Settings, and tap "Restore Purchases." Your premium features should unlock automatically. Make sure you're signed in with the same Apple ID or Google account you used to buy the subscription.
FilmSnap is designed specifically for negatives (the orange-tinted film). Slides and positives don't have the orange mask, so the color correction won't work properly. We're considering adding slide support in a future update!
Still need help? Email us at support@filmsnap.app and we'll get back to you within 24 hours.